As an European company 100% oriented to the SAP solutions employing only highly experienced SAP practicioners and following and shaping the latest SAP technologies we are delivering to our customers worldwide the most leading-edge SAP solutions. Being repeteadly awarded by SAP SE in the Innovations category of SAP Quality Awards we provide to our customers simply the best of the best.
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As a part of the standard support model we are providing complex SAP support services, which span from Tier 1 to Tier 3 support. Tier 1 is responsible for accepting the request and gathering of all the necessary information. Tier 2 consists of consultants with a profound SAP knowledge Tier 3 is capable of solving of very complex issues and includes very senior consultants and developers.
For our customers, we provide monitoring and preventive maintenance of crucial SAP systems. The monitoring service is typically provided on 24/7 basis. Various aspects of monitoring services can be adjusted to comply with the customer’s specific requirements.
KCT Service Desk is a standardized support framework with defined support processes, priorities, SLAs and ticket logging/reporting/notification tool. KCT Service Desk is ready for 24 / 7 support – or as required by the customer. Defined customer personnel are typically given access to the ticketing tool. The framework can be further adjusted as needed – e.g. any current support tool of the customer can be used instead of KCT standard ticketing system etc.
We provide design and implementations of solutions to common change requests from our customers. The service is typically provided in Time & Material mode to the agreed extent, or reaction time, while with the individual requirements, we guarantee an insurmountable labor intensive.
Our solution architects with 15+ years experience on international projects in the SAP area and strong overview of SAP technologies and solutions are ready to design a valuable solution based on your business requirements. We are not routinists and we guarantee you the right choice of SAP technologies and solution combination covering your business needs. On the other hand we try to keep solutions we design as close to SAP standard as possible, which dramatically reduces future operational and maintenance costs.
We are ready to provide our resources on time & material basis when requested. Because of the character of this type of service we are ready to provide you further reduction of our competitive rates in relation to planning in advance and the length of continuous work of the resource – see the Price scheme below.
Within the SAP industry we provide a full range of services. We’re experienced practitioners covering most of "SAP Classic" modules. Our architects, project managers, consultants and developers have extensive experience from large international projects. We actively follow new trends and technologies of SAP – eg. in the SAP Mobile Platform area, we involved in development of some breakthrough mobile applications thanks to participating on the ramp-up program of SAP Mobile Platform projects. Finally, being one of the first SAP partners i Europe, we won the contract to develop a comprehensive solution based on technology SAP Cloud Platform and SAP UI5 / Fiori.
It is enthusiasm of our people to what they do what makes us exceptional.
CEO
Sales Director
Head of Project Office
Business Development Manager
I am glad for opportunity to co-operate with such a visionairy, enthusiastic and reliable partner as KCT Data definitely is. It is not only how fast they adopt latest SAP technologies but even their perception driven by common sense what makes them exceptional.
3 000 work orders per day, 850 field workers operating in whole country. And mTechnician - SAP Mobile Platform workforce management solution by KCT Data. No single day of delay during implementation. Excellent services and reliability. My best project experience.
KCT Data mAsset is the most comprehensive mobile solution we ever implemented. Speed and easiness of implementation overestimated a lot my expectations and what I was the most impressed is how fast our users adopted overall solution with just minor training.
We work with the companies that have established a stainless reputation in what they do. They are leaders in various spheres of business, and we appreciate supporting them by our services. Lets see some of them.
