The people and the knowledge they possess is the most valuable asset of each company. The contemporary trend in avoiding negative impacts and enhancing positive ones of the fact that the core value of a company consists in people and their knowledge is creating company’s knowledge base.

A knowledge base is crucial because of its supporting and enhancing the existing standard of company processes. If, for example, an experienced employee, typically the sole expert in a particular field, is leaving the company, his/her knowledge leaves together with him/her, and when the company is not secured against such leaves, a slight sinking of the existing standard of work occurs. The knowledge base is intended to enable the successor employee to seamlessly take over such work, without the company having to suffer the consequences of such change. The knowledge base can be used in order to rapidly train the new person and as practical support for new employees or for existing employees to whom new tasks are assigned.

The knowledge base also provides for continuous growth of the standard of work of the entire company by specifying as standard, thanks to training and change control, all the items incorporated into the base. By building up the knowledge base, the lowest required standard for company processes and activities is therefore gradually built up.

As a result of this awareness, KCT Data has developed the service focused on creation of knowledge base. It includes the following activities:

• Identification of parts of processes, where instantaneous improvements („quick wins”) can be achieved by covering the required knowledge - in the preparatory phase, the consultants get familiar with the specifics of customer’s processes and, based on their experience and quick process analyses, they identify points, in which it is appropriate to start building up the knowledge base. These are predominantly points, in which the value flow is the most intense or in which the biggest numbers of users are involved.
• Collaboration with and support for system key users to enable them to start actively creating their new knowledge base – The joint work by consultants and superusers should result in a description of all key procedures that need to be documented for use in the adaptation process, in trainings or as materials for further development.
• The service provides for creating training, adaptation or other documenting materials as knowledge base. On customer’s request, also specific proposals can be presented to modify the processes or the information system so that they become more efficient thanks to experience of our consultants.

The primary tool for creating the knowledge is Datango Knowledge Suite, the output being, according to your wish, both printed and electronic documentation in the formats of common office files or interactive electronic courses and trainings.